Mobile Application FAQ's

Below are some common questions around our new mobile application. If your question is not answered below, feel free to reach out to helpdesk@commercialtribe.com.

 

Q: How do I find the iPhone application on the app store?

A: Search for CommercialTribe – be sure to keep it as one word, no spaces!

 

Q: My company uses single sign on, how to I get into the application?

A: Below the username and password fields, there is a button that says “Login using SSO.” Clicking that button will bring you to a page that will ask for your company name. After entering your company name, you will be redirected to login through your single sign on provider. Please note that at this time, SSO is only supported on iOS9+

 

Q: Do I need to be connected to the internet to complete an activity?

A: Nope! The CommercialTribe iPhone application supports offline. Click the cloud icon in the bottom right corner of the activity card to sync the activity to your phone. Now, you can view, practice and submit to the activity all while offline.

 

Q: My activity says that it is not supported for mobile, what does that mean?

A: The CommercialTribe iPhone application does not support screen recording activities, if you see a banner that says the activity is not supported, it is because one of the activity parts contains a screen recording component. Log onto CommercialTribe from your computer to complete the activity.

 

Q: I submitted to an activity, and the activity appears on my ‘Finished” tab, but my manager doesn’t see my submission. What does that mean?

A: Submissions are occasionally delayed or stalled when uploading to the server, especially if you are using offline functionality. If you are unsure where your submission went, check the downloads/uploads queue in the ‘More’ menu within the app. If your submission appears there, you can reattempt the upload from that screen.

 

Q: The app doesn’t seem to be updating, what should I do?

A: Sometimes the app needs an extra push to update - you can always pull down on any screen to refresh it. If the screen looks empty, or think you are missing an activity, a simple refresh will provide you with the most up-to-date data.

 

Q: Why is the practice button grayed out on all the model scenarios?

A: You have to watch the model scenario first! As soon as you click play, the practice button will become available.

 

Q: When I go to practice, my screen is black - what should I do?

A: This typically means that the application does not have access to your phone’s camera. To check this, go to the ‘More’ menu from the bottom navigation of the app. Select the Settings option, then click on Device App Settings. Both camera and microphone must be toggled on to record in the CommercialTribe iPhone application.

 

Q: I reset my password on my phone, but now when I try to go to the login page I am told my browser is not supported. What’s wrong?

A: While you trigger the reset password email within the application, you actually change your password through your mobile browser. After getting confirmation that your password has been changed, open the CT application and use your new password to login.

 

Q: I have too many notifications, do I really need to check them all one by one?

A: Not at all! On the notifications page, there is a check icon in the upper right corner - clicking on that will mark all your notifications as read. However, you can always click on any notification (read or unread) to navigate back to a particular feedback thread or activity.

 

Q: I got feedback from my Coach, but all I see is a score. How do I see what was said?

A: There are two levels to the scorecard - the first is the overall score, and clicking on this will bring you to a more detailed view of any feedback and comments. From here, you can also click the thumbnail of your submission in the upper left corner to view the content your coach was reviewing.

 

 

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