Why won't my recorder load?

If your recorder seems to be endlessly loading, it is most likely due to your Chrome permissions. A simple change of settings can get you quickly up and running.


Once in the Practice or Respond space, look at the camera icon on the right side of the address bar. It should look like this:

But if your camera has a red X on it, you will need to adjust the permissions:

You can adjust permissions by clicking on the camera icon. Choose to Always allow https://www.commercialtribe.net to access your camera and microphone. Then click Done.

Refresh your page for the change to take effect – you should see the recorder load and your camera work.



If you are still experiencing issues with your recorder after adjusting your Chrome settings, reach out to helpdesk@commercialtribe.com.

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