CommercialTribe System Requirements

These guidelines outline the minimum requirements necessary to successfully use the CommercialTribe platform. 

Minimum System Requirements

  • Intel dual-core processor minimum, quad-core processor or better recommended
  • 2.0 GHz processor speed minimum
  • 4 GB RAM minimum, 8 GB or more recommended
  • 10GB of available disk space for storage minimum, 20GB or more recommended

Web Browser Compatibility 

  • Web users must have access to Google Chrome v56+ or IE11
  • If not available, the CommercialTribe desktop application is available for Windows and Mac: contact your CommercialTribe customer success manager or helpdesk@commercialtribe.com to get set up
  • CommercialTribe is not supported on Firefox, Safari, or any other browser, due to the recording technology used. 

Windows Desktop Requirements

  • Windows 7, Windows 8, Windows 10
  • 64-bit environment
  • If installing for all users, Group Policy permissions

Mac Desktop Requirements

  • OSX 10.9 or higher

iPad Requirements

  • iOS 9+
  • iPad Generation 2 or 3

Mobile Requirements

  • iPhone 4s+
  • iOS 9+

Recording Equipment Requirements

  • Integrated or attached webcam with updated drivers
  • Integrated or attached microphone with updated drivers

Network Requirements

  • Allow SSL (443) access to https://*.commercialtribe.net
  • Allow access in general to Amazon Web Service Cloudfront, https//*.cloudfront.net
  • Sustain download ~2 MBPS / upload ~1 MBPS (recommended average bandwidth minimum)

 

Have Questions?

Reach out to helpdesk@commercialtribe.com

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