These guidelines outline the minimum requirements necessary to successfully use the CommercialTribe platform.
Minimum System Requirements
- Intel dual-core processor minimum, quad-core processor or better recommended
- 2.0 GHz processor speed minimum
- 4 GB RAM minimum, 8 GB or more recommended
- 10GB of available disk space for storage minimum, 20GB or more recommended
Web Browser Compatibility
- Web users must have access to Google Chrome v56+ or IE11
- If not available, the CommercialTribe desktop application is available for Windows and Mac: contact your CommercialTribe customer success manager or helpdesk@commercialtribe.com to get set up
- CommercialTribe is not supported on Firefox, Safari, or any other browser, due to the recording technology used.
Windows Desktop Requirements
- Windows 7, Windows 8, Windows 10
- 64-bit environment
- If installing for all users, Group Policy permissions
Mac Desktop Requirements
- OSX 10.9 or higher
iPad Requirements
- iOS 9+
- iPad Generation 2 or 3
Mobile Requirements
- iPhone 4s+
- iOS 9+
Recording Equipment Requirements
- Integrated or attached webcam with updated drivers
- Integrated or attached microphone with updated drivers
Network Requirements
- Allow SSL (443) access to https://*.commercialtribe.net
- Allow access in general to Amazon Web Service Cloudfront, https//*.cloudfront.net
- Sustain download ~2 MBPS / upload ~1 MBPS (recommended average bandwidth minimum)
Have Questions?
Reach out to helpdesk@commercialtribe.com